Flow basics
Understand events, Flows, pages, sections, and widgets.
Read Flow basics →FAQs and guides
Answers to common Jade questions.
Answers to common questions about Jade, registration setup, and event operations.
Configuration and launch
Drafts, publishing, testing, access, invitations, and categories.
Explore registration →Operations and data
Pricing, waitlists, housing, integrations, email, and reporting.
Explore housing →Understand the basics.
What is Jade?
Jade is MCI’s event technology platform, built from the ground up for large, complex trade shows. Its core modules are registration, housing, and lead retrieval. Jade is also the assistant you can work with to get things done.
How did OneSystem Plus evolve into Jade?
OneSystem Plus was powered by Cvent, with proprietary MCI capabilities added for large, complex trade shows. Jade began as the customer-service layer for MCI’s attendee call center. As the vision expanded beyond that foundation, MCI built Jade from the ground up as its own full event technology platform. Jade is not white-labeled Cvent.
How do organizers and attendees use Jade?
Organizers can ask Jade to get work done behind the scenes, within their permissions and supported capabilities. Attendees can turn to Jade for questions and support.
Can our team use ChatGPT or Claude to work with Jade?
Yes. After connecting a compatible assistant, such as ChatGPT or Claude, your team can check registrations, update participant records, and review housing pickup. Available actions follow each user’s Jade permissions. Your administrator can disable access, and your organization may need to approve the connection.
What is a Flow?
A Flow is a branded online experience that helps someone find information, make choices, or complete a task connected to an event. It can be one page, a sequence, or an informational hub.
Are Flows only for registration?
No. Depending on enabled features, they can support housing, group activities, portals, or event information. A Flow can also provide event information without collecting a form or payment.
Do widgets create the event records?
Widgets display or act on the products, prices, and hotel inventory configured for the event.
Why do participant and registration counts differ?
Participants may include invitees, unfinished registrations, and housing-only people. Completed registration and attendance are separate measures.
Can Jade make changes directly?
The assistant can carry out supported tasks within enabled features and permissions. Check what was saved and whether it needs publishing or takes effect immediately.
See Jade in action
See how Jade fits your event.
Book a demo to discuss your event, or send a question to the Jade team.
